When it makes sense
When a previous supplier stops maintaining the system, updates accumulate or your team needs a clear way to report and prioritise issues.
What we can review and build
- Review code, dependencies, access and deployment arrangements.
- Agree updates, incident handling and improvements.
- Define backups, restoration and documentation within the contracted service.
What we need to get started
We need to understand the systems, owners, available access and critical workflows. An initial review establishes whether the current system can be taken on.
What you receive
Agreed coverage, priorities, responsibilities and communication channels. Hours, response times and availability are defined in the proposal rather than assumed.